Shipping policy
Shipping
Tuber shipping begins the last week of March, weather permitting. We ship to our southernmost growers first and work our way north as conditions allow.
You'll receive an email with your tracking number as soon as your order ships, so please double-check that your email address is correct at checkout. Without it, we can't send your shipping updates. We're unable to accommodate early shipping requests at this time.
Shipping Rates
- Tubers: flat rate of $15, no matter how many you order
- Cuttings: flat rate of $30, shipped 3-day
- Seed-only orders: flat rate of $5.50
Cuttings are live plants, so they always ship 3-day to arrive fresh and healthy. We don't ship cuttings by standard UPS ground.
Shipping is paid at checkout, before your order ships.
Please note: We're unable to combine orders. Each order ships separately and is charged shipping individually, so be sure to add everything you'd like to your cart before checking out.
Once Your Order Ships
Every package is tracked, and both you and we can see exactly when it's delivered. Once your order is handed to the carrier, it's out of our hands. Brook Road Flower Farm is not responsible for packages that are lost, damaged, delayed, frozen, or stolen after delivery. Any claims should be filed directly with the carrier.
If tracking shows your package as delivered but you can't find it, please check with family, roommates, or neighbors, and look around your porch and mailbox before reaching out.
Cold Climates
If you live somewhere chilly, please keep an eye on your tracking and bring your package inside promptly. Tubers and cuttings can freeze if left outdoors.
Why We Can't Reship
We're a small farm with a limited supply of tubers and cuttings. Every replacement comes out of inventory we've set aside for other growers, plus another round of shipping costs. We appreciate your understanding!