Refund policy

Tuber Satisfaction Guarantee

We want every tuber to give you a wonderful growing season. Please open and inspect your order as soon as it arrives.

Questions or concerns?
Email us at support@brookroadflowerfarm.com within 7 days of delivery. Include your order number and a photo of any issue, and we'll do our best to make it right.

After 7 days
Once 7 days have passed since delivery, the buyer assumes full responsibility for the order, including storage, planting, and growing conditions.

Shipped Cuttings

Photograph on Arrival
Please take a photo of each cutting as soon as you open your package, before doing anything else. A lot can happen to cuttings after they arrive, so these photos show us exactly how they reached you. Then follow the care instructions included with your order.

Shipping Delays or Losses
Cuttings ship 3-day and should arrive within that window. If a package is lost, delayed, or damaged by the carrier, the buyer is responsible for filing a claim directly with the carrier.

A Few Black Leaves Are Normal
Cuttings are living plants, and a few days in a dark box is stressful for them! If yours arrive with a few black or damaged leaves, simply trim them off and get your cuttings settled in. They're tougher than they look.

If a Cutting Doesn't Make It
If a cutting dies within 24 hours of arrival despite proper care and acclimation, please email us at support@brookroadflowerfarm.com with your order number and your arrival photos. We'll work with you to make it right. We may send a replacement cutting rather than issue a refund.

Before we send a replacement or refund, we'll ask for a short video showing the cutting being discarded.

Thank you for growing with us. We want your cuttings to thrive just as much as you do! 🌱

Order cancellations
Brook Road Flower Farm reserves the right to cancel and refund any order at any time, at our discretion.

Thank you for supporting our small farm. Happy growing!